Last Updated: October 5, 2026
At Travel Angel International, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website or use our services.
Our services include visa services, immigration assistance, Umrah packages, flight booking, hotel booking, holiday packages, and other travel services.
By using our website, you agree to the terms explained in this Privacy Policy.
1. Information We Collect
We may collect information that you provide when you contact us, request a service, submit an inquiry, or make a booking.
Personal Information
This may include:
- Full name
- Email address
- Phone number
- Address
- Contact details
- Other information you provide to us
Visa and Immigration Information
If you use our visa or immigration services, we may need information such as:
- Passport details
- Passport copies
- Date of birth
- Nationality
- Travel history
- Travel plans
- Visa application information
- Educational or work information
- Family information
- Supporting documents
We only request information that is needed to provide the service you ask for.
Travel and Booking Information
For travel services, we may collect:
- Travel dates
- Destination details
- Flight preferences
- Hotel preferences
- Number of travellers
- Umrah package details
- Holiday package preferences
- Booking information
Website Information
When you visit our website, some technical information may be collected automatically. This may include:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- General website usage information
This information helps us improve our website and provide a better user experience.
2. How We Use Your Information
We use your information to provide and manage our services.
Your information may be used to:
- Respond to your questions and inquiries.
- Provide visa assistance.
- Provide immigration assistance.
- Process travel-related requests.
- Help with Umrah visa and package arrangements.
- Arrange flights and hotels.
- Provide travel and holiday packages.
- Communicate with you about your application or booking.
- Provide updates about requested services.
- Improve our website and services.
- Maintain website security.
- Meet legal and regulatory requirements.
We do not collect personal information for purposes that are unrelated to the services we provide unless we have a lawful reason to do so.
3. Visa and Immigration Information
Visa and immigration services may require sensitive travel and personal documents.
When you provide passport copies, application information, or other documents, we use them to help with the service you have requested.
Where necessary, relevant information may be provided to:
- Embassies
- Consulates
- Immigration authorities
- Visa processing partners
- Airlines
- Hotels
- Other service providers involved in your request
We aim to share only the information that is reasonably required to provide the requested service.
4. How We Share Your Information
TravelAngel International does not sell your personal information.
We may share relevant information with trusted third parties when it is necessary to provide our services.
These third parties may include:
- Airlines and travel providers
- Hotels and accommodation providers
- Visa processing partners
- Embassies and consulates
- Immigration authorities
- Travel operators
- Payment service providers
- Website hosting and technical service providers
We may also share information when required by law, legal process, or a government authority.
5. Payment Information
If you make a payment for our services, payment information may be handled by the relevant payment provider or financial institution.
We do not intend to store complete payment card details unless this is specifically required and handled through a secure and appropriate system.
You should review the privacy policy of the relevant payment provider for information about how it handles your payment information.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember website preferences.
- Understand how visitors use our website.
- Improve website performance.
- Improve website navigation.
- Understand website traffic.
You can manage or disable cookies through your browser settings.
Please note that disabling some cookies may affect certain website features.
7. Website Analytics
We may use website analytics tools to understand how visitors use our website.
These tools may collect information such as pages visited, device type, browser information, and general website activity.
This information helps us understand visitor behaviour and improve our website.
Where third-party analytics tools are used, their own privacy policies may also apply.
8. Third-Party Links
Our website may contain links to third-party websites, including airlines, hotels, travel providers, government websites, or other service providers.
TravelAngel International does not control the privacy practices of these third-party websites.
We recommend reading the privacy policy of any third-party website before providing your personal information.
9. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
We aim to limit access to personal information to people who need it to provide services or perform their responsibilities.
However, no website, online system, or method of sending information over the internet can be guaranteed to be completely secure.
For this reason, we cannot guarantee absolute security of information transmitted through the internet.
10. How Long We Keep Your Information
We keep your personal information only for as long as reasonably necessary.
The period may depend on:
- The type of service you requested.
- Your visa or immigration application.
- Your travel or booking details.
- Legal and regulatory requirements.
- Business and record-keeping requirements.
When information is no longer required, we may securely delete it or take reasonable steps to remove information that can identify you, where appropriate.
11. Your Privacy Rights
Depending on applicable laws, you may have certain rights regarding your personal information.
You may contact us to:
- Ask what personal information we hold about you.
- Request correction of incorrect information.
- Ask us to delete information that is no longer required.
- Withdraw consent where applicable.
- Ask questions about how your information is being used.
- Opt out of promotional communications.
Some information may need to be kept when it is required for legal, booking, visa, immigration, or business purposes.
12. Marketing Communications
If you provide your contact information, we may contact you about your requested services, application updates, bookings, or other relevant information.
If we send promotional messages, you may request to stop receiving them.
You can contact us at contact@travelangel.pk to make a marketing-related request.
13. Children’s Privacy
Our website is not specifically designed for children.
However, some of our services may involve family travel, family immigration, or Umrah packages that include children.
Where information about a child is required for a service, it should normally be provided by a parent, guardian, or another authorized person.
If you believe that personal information belonging to a child has been provided to us without proper authorization, please contact us.
14. International Data Sharing
Some of our services involve international travel, visas, immigration, hotels, airlines, and overseas service providers.
As a result, your information may sometimes need to be shared with organizations located outside Pakistan.
For example, visa or immigration applications may require information to be provided to the relevant embassy, consulate, immigration authority, or authorized processing partner.
We aim to share only the information required for the requested service.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made when we introduce new services, update our website, change our business practices, or when legal requirements change.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this page from time to time.
16. Contact Us
If you have any questions about this Privacy Policy, your personal information, or the way we handle your data, please contact us.
Phone
+92 3333 111 031
Visit Our Office
48 L, Johar Town, Lahore, Pakistan
We are happy to assist you with privacy-related questions and concerns.
17. Acceptance of This Privacy Policy
By using the TravelAngel International website, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our website or provide personal information through it.
