Last Updated: October 5, 2026
Welcome to Travel Angel International. These Terms & Agreements explain the rules and conditions for using our website and services.
By accessing our website or using our services, you agree to follow these terms. If you do not agree with any part of these terms, please do not use our website or services.
1. About Our Services
TravelAngel International provides travel-related services and assistance, including:
- Visa Services
- Immigration Assistance
- Umrah Visa Assistance
- Umrah Packages
- Flight Booking
- Hotel Booking
- Holiday Travel Packages
- Honeymoon Packages
- Group Travel Services
- Other travel-related assistance
Our services may involve working with airlines, hotels, visa processing partners, government authorities, embassies, consulates, and other third-party service providers.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Provide false or misleading information.
- Use the website for illegal activities.
- Attempt to damage or disrupt our website.
- Access information or systems without permission.
- Copy or misuse our website content.
- Use our website to commit fraud or deceive others.
We may restrict or stop access to our website if we believe these terms have been violated.
3. Customer Information
When requesting our services, you are responsible for providing accurate and complete information.
This may include:
- Your name and contact details
- Passport information
- Travel information
- Visa information
- Family details
- Educational or employment information
- Supporting documents
- Booking information
You should check all information carefully before submitting it to us.
TravelAngel International is not responsible for problems caused by incorrect, incomplete, outdated, or misleading information provided by a customer.
4. Visa Services
TravelAngel International provides visa assistance and application support.
Our role may include explaining requirements, helping prepare documents, reviewing information, and supporting the application process.
However, Travel Angel International does not guarantee visa approval.
The final decision on a visa application is made by the relevant embassy, consulate, immigration authority, or government department.
Visa decisions may depend on factors outside our control, including:
- Applicant eligibility
- Documents provided
- Immigration rules
- Previous travel history
- Financial information
- Interview results
- Embassy or government decisions
Visa fees, government charges, processing times, and requirements may change without prior notice.
5. Immigration Services
For immigration services, we provide guidance and application support based on the information and documents provided by the customer.
Eligibility and final decisions are determined by the relevant immigration authority.
We do not guarantee:
- Immigration approval
- Permanent residence
- Work authorization
- A specific processing time
- A successful application outcome
Customers are responsible for providing genuine and accurate information throughout the process.
6. Umrah Services and Packages
Umrah packages may include different services depending on the package selected.
Depending on the package, services may include:
- Umrah visa assistance
- Return flights
- Makkah accommodation
- Madinah accommodation
- Transportation
- Other travel arrangements
Package inclusions, prices, hotels, flights, transportation, and availability may change based on suppliers, dates, and availability.
Customers should review the package details before making a booking.
TravelAngel International cannot be held responsible for changes made by airlines, hotels, authorities, or other third-party providers beyond our reasonable control.
7. Travel Bookings
Flight, hotel, and travel bookings are subject to availability and the terms of the relevant service provider.
Airlines, hotels, tour operators, and other providers may have their own:
- Booking conditions
- Cancellation policies
- Refund policies
- Change fees
- Baggage rules
- Check-in requirements
Customers should review these conditions before confirming their booking.
Once a booking is confirmed, cancellation or changes may result in additional charges depending on the provider’s policy.
8. Prices and Payments
All prices provided by TravelAngel International may depend on availability, travel dates, service requirements, currency exchange rates, supplier prices, and government fees.
A quoted price does not necessarily guarantee availability until the booking or service has been confirmed.
Customers are responsible for making payments according to the agreed payment schedule.
Additional charges may apply for changes, cancellations, extra services, government fees, or supplier charges.
9. Cancellations and Refunds
Cancellation and refund conditions may vary depending on the service.
For flights, hotels, Umrah packages, visas, immigration services, and other travel arrangements, refund rules may be controlled by the relevant airline, hotel, government authority, supplier, or service provider.
Some fees may be non-refundable.
Before making a payment, customers should ask our team about the applicable cancellation and refund conditions for their selected service.
10. Processing Times
Any processing time provided by TravelAngel International is an estimated timeframe unless specifically confirmed otherwise.
Processing times may be affected by:
- Embassies and government authorities
- Visa processing centres
- Airlines
- Hotels
- Third-party suppliers
- Public holidays
- Missing documents
- Changes in government policies
- High application volumes
TravelAngel International is not responsible for delays caused by third parties or circumstances outside our reasonable control.
11. Customer Responsibilities
Customers are responsible for:
- Providing genuine information.
- Providing valid documents.
- Checking their personal details.
- Providing documents on time.
- Following visa and travel requirements.
- Making payments on time.
- Following airline, hotel, immigration, and government rules.
- Informing us about any changes to their travel plans.
Customers should not provide false, altered, or fraudulent documents.
12. Third-Party Services
Some TravelAngel services depend on third-party providers.
These may include:
- Airlines
- Hotels
- Visa processing centres
- Embassies
- Consulates
- Immigration authorities
- Travel operators
- Transportation providers
- Payment providers
We aim to work with reliable service providers, but we do not control their policies, schedules, decisions, prices, or operations.
Third-party terms may apply to your booking or service.
13. Changes to Services
TravelAngel International may update, change, suspend, or discontinue any service or website feature when necessary.
We may also change service prices, package details, availability, or requirements.
Where possible, customers with confirmed bookings will be informed about important changes that affect their service.
14. Website Content
We aim to keep the information on our website accurate and up to date.
However, travel requirements, visa rules, prices, schedules, package availability, and government policies can change.
Website information should not always be treated as a final confirmation.
For specific visa, immigration, travel, or booking requirements, customers should contact our team for the latest available information.
15. Intellectual Property
All content on the TravelAngel International website, including text, logos, graphics, images, designs, and other materials, belongs to TravelAngel International or its respective content providers unless otherwise stated.
You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without written permission.
16. Limitation of Liability
TravelAngel International will make reasonable efforts to provide the services requested by customers.
However, we are not responsible for losses, delays, cancellations, refusals, or changes caused by circumstances outside our reasonable control.
These may include:
- Visa refusal
- Government decisions
- Immigration decisions
- Flight cancellations
- Flight delays
- Hotel changes
- Natural disasters
- Political events
- Strikes
- Changes in travel regulations
- Supplier failures
- Technical problems
- Other unexpected events
Nothing in these terms is intended to remove any legal rights that cannot legally be excluded.
17. Force Majeure
TravelAngel International will not be responsible for failure or delay in providing services when caused by events beyond our reasonable control.
These events may include natural disasters, wars, government restrictions, pandemics, strikes, political instability, technical failures, transportation disruptions, or other major events.
18. Privacy
Your use of our website and services is also subject to our Privacy Policy.
We may collect and use personal information as explained in our Privacy Policy.
We encourage you to read the Privacy Policy before providing personal information through our website.
19. Communication
By contacting TravelAngel International, you agree that we may communicate with you regarding your inquiry, booking, visa application, immigration service, Umrah package, or other requested service.
Communication may take place through:
- Phone
- Website forms
- Other communication methods you provide
You should make sure that the contact information you provide is correct and active.
20. Changes to These Terms
TravelAngel International may update these Terms & Agreements from time to time.
Changes may be made because of new services, changes in our business, changes to our website, or changes in applicable laws and regulations.
The updated version will be published on this page with a revised Last Updated date.
We recommend checking this page regularly.
21. Governing Law
These Terms & Agreements are intended to be governed by the applicable laws of Pakistan.
Any legal matter relating to our website or services will be handled according to the applicable laws and jurisdiction of Pakistan.
22. Contact Us
If you have any questions about these Terms & Agreements or our services, please contact us.
Phone
+92 3333 111 031
Visit Our Office
48 L, Johar Town, Lahore, Pakistan
Our team will be happy to assist you with questions about our services, bookings, visa assistance, immigration support, and travel packages.
23. Acceptance of These Terms
By using the TravelAngel International website or requesting our services, you confirm that you have read, understood, and agreed to these Terms & Agreements.
If you do not agree with these terms, please do not use our website or services.
